The first time I called them asking about a product I wanted to buy, the guy who answered the phone not only told me not to buy it, but also made me understand why I didn't need that product, that with what I already had It was more than enough, with that attitude they lost a sale but gained a customer, from that day on I only buy in their store, I also realized that they have the best price of all the competition for more than 90% of all the products that I normally consume On top of that, I save something, plus in their physical store you always get friendly, professional advice and the occasional little gift!! These people are cracks!!